Frequently Asked Questions
PAYMENT, ORDERS, SHIPPING
Can I order over the phone?
All orders are to come through our website at www.blaax.com.au
What payment methods does BLAAX accept?
We accept the following credit and debit cards here at BLAAX:
How much are shipping costs?
International Shipping - $19.95 AUD
Australia Standard Shipping - FREE
Australia Next Day Delivery - $6.95 AUD
How will I know you have received my order?
You will immediately be sent an email from BLAAX confirming that we have received your order.
Please add this address to your safe senders list to ensure that the email is safely delivered to your inbox. In the event that you don't receive this please check your junk folder. Once we have picked and packed your watch, we will send an additional email to confirm that your payment has been processed and the goods have been shipped.
When will payment be deducted?
When paying with Paypal the money will be taken instantly.
How do I redeem a discount or special offer?
Please use the 'Discount Code' box on the checkout page to add any applicable promotions that might be available. The offer will be confirmed and the discount value will be displayed in the order summary.
My payment has been declined?
If your payment has been declined ensure that you have entered all card details correctly. It's also worth checking that your billing address corresponds with the billing address that your card is registered to.
If you are certain that your details are correct try using another card and if you feel that you aren’t getting anywhere then contact our customer service team at firstname.lastname@example.org. If it has been declined you need to call your bank as we cannot take any further steps with your payment until then.
Can I cancel an order once it has been placed?
If you wish to cancel an order please notify us immediately via email at email@example.com. If your order has already been despatched please follow the return procedures detailed within the return and exchange section.
Can I change my shipping address after my order has been placed?
If you wish to change your shipping address once you have placed your order please contact us at firstname.lastname@example.org. If the order has not been despatched we can amend the shipping address. If you have received a despatch confirmation email with parcel tracking information, your goods will already be on their way to the address specified and we may not be able to divert them.
When can I expect my delivery?
All AUS delivery will be shipped the next working day. Orders made before 1pm will be sent the same day and any orders posted after this time can be expected to arrive within two to four working days. Weekend orders will be posted Monday.
Does BLAAX deliver to multiple addresses?
When placing an order online you can only allocate one delivery address per order. If you order more than one item within an order and would like the watches to be delivered to multiple addresses please contact us as soon as possible at email@example.com so we can arrange for the watches to be delivered to different addresses.
Can I track my order?
Yes, when your order is despatched you will receive an email confirmation which will include a postal tracking reference. This can be used on the allocated website to check the status of the delivery.
Do you ship outside of Australia?
Yes, we ship world wide.
Do I need to sign for my order?
All of our delivery services use Australia Post signed for service. If you are not in at the time of delivery, Australia Post will leave a card with details for arranging a re-delivery or collection at your nearest post office.
Do you deliver on public holidays?
Collections and deliveries are not made on public holidays so please allow additional time if ordering on or near public holidays.
What do I do if there's something wrong with my delivery?
If there is something wrong with your delivery such as you have received the wrong item please email our team at firstname.lastname@example.org.