Exchange and Returns

Exchange Policy

An exchange will only be granted if the product is in the same condition as it was received and still contains all protective stickers etc on the product(s). Exchanges will only be valid up to 14 days of the item being received. To make an exchange claim please email -

BLAAX will allow for an exchange given that all the following conditions are adhered to;

  1. Has proof of purchase (Order No. and Name)
  2. In the same condition as sold 
  3. State the reason for the exchange

Original shipping and handling fees are not reimbursed, but BLAAX will send the exchange product at our own postage cost back to you within 10-14 days.


Return Policy

  1. For returns kindly email with your full name, order number and the reason for your return. Please note that BLAAX only offers exchanges on all SALE products.

  2. Once your request has been approved please send the item(s) to:

    Att: BLAAX
    5 Vincent Avenue
    Somerton Park, SA, 5044

  3. BLAAX will exchange or refund the total value of your item (via the original form of payment when purchasing the product) within 10-14 days of receiving and accepting the returned faulty item. Original shipping and handling charges are non-refundable and are the responsibility of the buyer unless the product is faulty. You will be notified by email once the transaction has taken place.


Money Back Guarantee 

We offer our Money Back Guarantee because we stand by our product and know you'll love what you receive. But if for some reason our products aren't for you, we'll give you your money back. 

-You may only claim this offer within 14 days of receiving the products. 

-The watch must be in the same condition as you received it and not warn. 

-All protective stickers, packaging and marketing material should still be attached and included.


If your claim matches the above criteria you must download our Customer Claim Form and send the completed form, your recent order, all marketing and packaging materials back to our Australian Office.   


Download your Customer Claim Form HERE


If you are successful with your claim you will be refunded your sale price but only if all criteria's are met. 



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